Adam Safire's Blog

Random thoughts about technology

Posts Tagged ‘Steve Jobs

Safire recommends dropping Consumer Reports

leave a comment »

After saying that the reason that the iPhone 4 rated the highest of any smartphone they had tested, and Apple agreeing to give away a Bumper with each iPhone 4, Consumer reports is still calling the iPhone 4 a recommended model. Whatever remaining creditability  Consumer Reports had has been completely eroded by their desire to stay in the news and continue to prolong this AntennaGate crap. My recommendation is to cancel subscriptions to Consumer Reports because they obviously have an agenda beyond providing correct reasonable information.

-AS
AdamSafire

Consumer Reports first statement

The Bumper solves the signal-strength problem. So does a piece of duct tape, as we reported earlier, or just being careful how you hold the phone. But these options all put the onus on consumers to solve or pay for a fix. We’re still calling on Apple to provide an acceptable free solution to the iPhone 4’s signal-loss problem.

—Paul Reynolds

Consumer Reports second statement

Consumer Reports believes Apple’s offer of free cases is a good first step. However, Apple has indicated that this is not a long-term solution, it has guaranteed the offer only through September 30th, and has not extended it unequivocally to customers who bought cases from third-party vendors. We look forward to a long-term fix from Apple. As things currently stand, the iPhone 4 is still not one of our Recommended models.

Advertisements

Written by adamsafire

July 17, 2010 at 2:55 pm

Antennagate software issue not hardware?

leave a comment »

The NY Times reported that the source of the problems with Apple’s iPhone 4 antenna may be in fact due to the way that the software communicates with the antenna.  I never have trusted Consumer Reports after I bought their top pick for inkjet printers   -AS

One person with direct knowledge of the phone’s design said Thursday that the iPhone 4 exposed a longstanding weakness in the basic communications software inside Apple’s phones and that the reception problems were not caused by an isolated hardware flaw. Instead, the problems emerged in the complex interaction between specialized communications software and the antenna, said the person, who agreed to speak on the condition of anonymity because he was not authorized to discuss the matter.

The person said the problems were longstanding but had been exposed by the design of the iPhone 4. All cellphones can be affected by the way a hand grips the phone, but well-designed communications software compensates for a variety of external factors and prevents calls from dropping, the person said.

Mr. Jobs did not learn about the software problem until after the iPhone 4 shipped last month, the person said.

AS
AdamSafire

Written by adamsafire

July 16, 2010 at 2:48 pm

Chuck Schumer confused jobs with Jobs

leave a comment »

New York Senator Charles Schumer sent an open letter to Steve Job’s about the antenna issue with the iPhone. Read the dribble below if you like.

I am sure that when his staff handed him his agenda this morning  he confused the item to focus on getting people back to work (jobs) with Steve Jobs. He is very busy, it is understandable.   No worries Senator Schumer things are going great in the country. Keep up the great work.

p.s. If Apple releases it, do you really think that most folks will understand the signal formula?
-AS
AdamSafire

July 15, 2010

Dear Mr. Jobs,

I write to express concern regarding the reception problem with the Apple iPhone 4. While I commend Apple’s innovative approach to mobile technology and appreciate its service to millions of iPhone users nationwide, I believe it is incumbent upon Apple to address this flaw in a transparent manner. According to Consumer Reports’ review, released Monday on its website, the iPhone 4’s signal-strength problem is a hardwire glitch triggered by gripping the device in a particular manner. This finding, according to Consumer Reports, “call[s] into question” Apple’s recent claim that the problem is “largely an optical illusion caused by faulty software.” Consumer Reports declined to recommend the iPhone 4 because of this hardware design flaw.

Given the discrepancy between Consumer Reports’ explanation of the reception problem and the explanation provided by Apple in its July 2 letter to customers, I am concerned that the nearly two million purchasers of the iPhone 4 may not have complete information about the quality of the product they have purchased. The burden for consumers caused by this glitch, combined with the confusion over its cause and how it will be fixed, has the potential to undermine the many benefits of this innovative device. To address this concern, I ask that Apple provide iPhone 4 customers with a clearly written explanation of the cause of the reception problem and make a public commitment to remedy it free-of-charge. The solutions offered to date by Apple for dealing with the so-called “death grip” malfunction-such as holding the device differently, or buying a cover for it-seem to be insufficient. These proposed solutions would unfairly place the burden on consumers for resolving a problem they were not aware of when they purchased their phones.

I also encourage Apple to keep its promise to provide free software updates so that bars displayed accurately reflect signal strength; I further urge Apple to issue a written explanation of the formula it uses to calculate bar strength, so that consumers can once again trust the product that they have invested in.

I look forward to Apple’s swift action on this matter, and once again laud Apple for its innovative efforts and service to millions of Americans.

Sincerely,
Charles E. Schumer

.

Written by adamsafire

July 15, 2010 at 8:31 pm

Posted in iPhone

Tagged with , , , ,

Antennagate plot thickens engineer warned Jobs

leave a comment »

This is getting way too much attention. Bloomberg reports that an engineer warned Jobs about the possible problems with Apple’s iPhone 4 antenna design. Okay a barrier (i.e. duct tape or a case) that protects the gap from being touched solves the problem. There is oil pouring into the gulf of Mexico that is a problem that folks need to be focused on getting fixed.  -AS

Apple Inc.’s senior antenna expert voiced concern to Chief Executive Officer Steve Jobs in the early design phase of the iPhone 4 that the antenna design could lead to dropped calls, a person familiar with the matter said.

Last year, Ruben Caballero, a senior engineer and antenna expert, informed Apple’s management the device’s design may cause reception problems, said the person, who is not authorized to speak on Apple’s behalf and asked not to be identified. A carrier partner also raised concerns about the antenna before the device’s June 24 release, according to another person familiar with the situation.

-AS
AdamSafire

Read the entire article here

Written by adamsafire

July 15, 2010 at 3:19 pm

Posted in iPhone

Tagged with , , , ,