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Overheard this week…

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It seems that there is a technology overload lately. Just when you are starting to get a handle on the iPad and all it features then iOS 4 is released. Isn't it a pain that you have to mentally translate back and forth between iOS 4 and the outdated 3.2 on the iPad?

The update of apps seems to be slower for 4 than prior major iPhone upgrades. The first big batch of upgrades tricked through over the last few days.  I am still waiting for some apps to have their iPad compatible version.  I wonder if the transition from iPhone to iPads apps is more difficult or just time consuming. Maybe the developers are just spending the time to make the most of out of the capabilities of the iPad.

 

Google loses a long-term mid-market customer due to their inability to have accountability over their Message security email filtering service (formally Postini.)  Postini was a great company and provided wonderful service. As discussed in an earlier post, Google does not know how to work with companies in the mid-market. Customer Care, renewals and sales are completely different silos that do not communicate about a customers issues or concerns. The only thing that they have to offer is to continually lower their price. They need to understand that unlike their culture where there is no accountability for performance and customer service, IT leaders in the mid-market are held accountable.

 

Spent some time with Sprint’s EVO phone. It is huge and feels strange in your hand. The screen is huge and has cool animations after the load of the main screen.  The battery life is abysmal good thing it has a removable battery. My guess is that in normal use you will need swap a couple times during work hours. The Android operating system is awkward and the movement on the screen lacks the fluid feel of the iPhone. Using he Android market was easy and straightforward. The camera on the phone was very good and Google Goggles worked very well. I wanted to like this phone but the size and feel combined with the non-intuitive and awkward operating system ended my interest.

Written by adamsafire

June 28, 2010 at 1:55 am

Posted in Google Apps

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Overheard this week…

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Google has no concept of business relationships or the value of an existing customer. Heard from a friend who had been a long time Postini customer. Since the purchase by Google, the service has gone done hill fast both from a quality and Customer Servicestandpoint. After calling and emailing multiple times, with no response from Customer Service, my friend emailed his account manager to explain how the quality of the product and support was at unacceptable he might have to consider moving his service. Twenty hours later he got an email saying that Customer Servicewas involved and that there was a link on the console page that displayed system health. After multiple calls he finally spoke with the account manager’s manager, who explained that the all policies and procedures concerning his email was followed properly.  The Google person explained that mail filtering was not as critical service like Google Apps and that they just didn’t see the investment in time individually manage his account. My friend asked if they couldn’t take care of mail filter why would he ever trust them with his company’s e-mail.  Extremely disappointing.

 

Otterbox  is getting closer to the long awaited release of their defender iPad case. They are about 1 week away from pre-release.  Hopefully it is as solid as the the iPhone cases. From the folks we heard from we have every reason to believe it will be worth the wait.

 

 

-AS

 

Written by adamsafire

June 13, 2010 at 1:23 am

Posted in Google Apps

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